160 Hanham Road, RD 1, Kumeu, Nor-West Auckland 0891   |  Tel: 09 412 7665 / 021 744 300

​Terms and conditions

TERMS & CONDITIONS


Please read these terms & conditions carefully.  We will make every effort to ensure your Pet's stay is a happy one, however all pets are placed in our care entirely at the owner's risk as there are always some things beyond our control.


Drop off & Pick up times: Hours are strictly as seen on our 'home page' for  reasons of security and to comply with Council regulation our gates will be locked outside of these hours.


Vaccinations:  Only pets with up to date vaccination certificates will be accepted.  A copy of these must be presented on arrival.

Dogs:  We require K9 5in1, Lepto & Bordetella (otherwise known as K9 cough) our preference being the intra-nasel version.  Lepto & K9 cough must be current within 12 months, K9 5in1 maybe valid for up to 3years once your dog is over 16months old and depending on which vaccine company your Vet is using e.g. Van5+ and Nobivac-dhppi are exceptable every 3 years.

Cats:  We require Feline Rhinotracheitis, Calicivirus, Panleukopenia vaccine (otherwishe known as Felocell 3in1) to be current within 2 years for cats over the age of 16months. 

All pets must be up to date with their flea & worm treatments.


Boarding dog rates:  I understand & agree to the following. The daily rates are based on 'off peak' & 'peak' periods and that a surcharge applies on all Public holidays, that I will be charged from the first day my dog arrives (whether I choose to drop off  between 8-10am or 3-5pm) and for each day that follows unless pick up is between 8-10am. Dogs that are picked up between 3-5pm will be charged for the last day as they are still occupying a unit. Daily rates are subject to change without notice.


Accommodation: I understand that the majourity of the accommodation is 'share twin' and suited to social dogs and that if my dog requires an individual unit during a busy holiday period this may or may not be possible depending on size of dog and availability at the time of inquiry.


Peak holiday bookings: I understand that for my booking to be secure during a 'peak' holiday period I will need to pay a deposit within 3 working days of my on-line booking.


Deposits: are paid to ASB 12 3209 0299203 00 and must be referenced with your surname and dates booked, due to high demand deposits are non-refundable. Bookings that are between 1 to 5 days require a $50.00 deposit per dog, bookings that are 6 days or more require a $100.00 deposit per dog.


Balance:  Unfortunately we do not have internet coverage at the Kennel facility therefore we require the balance to be paid by eftpos on drop off please, this will assist us in receipting the balance on your account immediately.


Cancellation of booking:  If your booking is cancelled within 4 weeks of a peak holiday period it will be difficult for us to match the exact dates & dog with a late alternative booking therefore a cancellation fee of $50.00 will apply.


Returning earlier: Should I decide to pick my pet up earlier than stated I understand no refund will be given. I also agree to advise Kumeu Boarding

Kennels within 24hrs of my amended pick up date so staff have time to bath my dog/s if required.


Personnel items: I understand Kumeu Boarding Kennels cannot be held responsible for the loss or damage to items that I may choose to leave with my dog.


Alternative person:  If I am unable to collect my pet in person I must notify this in advance and my representative must bring proof of identity before my pet is released.


Medical: I allow Kumeu Boarding Kennels to have access to my pets medical history and to call a Veterinary surgeon on my behalf should it be necessary.  I will advise of any existing medical conditions my pet may have or treatment that is being received.  I understand any medication I leave with my pet is to be clearly marked and in the appropriate packaging with instructions.  I agree to pay for any Vet bill that may be incurred by my pet during his/her stay.


Pet Behaviour:  For the safety of staff and other pets in our facility it is important

that we are informed of any undesirable behaviours your pet may have. We reserve the right to refuse admission to dogs with unpredictable, disruptive, destructive or truly aggressive behaviour.


Damage to fixtures/beds:  If my dog damages the said property belonging to Kumeu Boarding Kennels I agree to reimburse the dollar value to repair or replace the fixture or item.                                 


Photography:  The staff at Kumeu Boarding Kennels may take photo's of your pet/s during their stay, we reserve the right to use these images without payment of royalties and at our discretion, which may include our website or social media.


Abandonment: Pets left at Kumeu Boarding Kennels in excess of the agreed date of departure without any contact or payment from the pet's owner or their representative will be classed as abandoned and removed to an official establishment for this purpose.  It is the pet owner's responsibility to ensure that they communicate any unexpected delays to us.  Any outstanding accounts will be pursued in full and you agree to pay any collection and legal/enforcement costs we incur.


Vehicles & Property:  Pet owners must not exceed 5km within our private drive & carpark to ensure all pets, owners, staff and other animals on the property remain safe, not injured or damaged. However Kumeu Boarding Kennels accepts no responsibility for any such loss, harm or damage.


Privacy Policy:  Kumeu Boarding Kennels will never sell, lend, rent, disclose or otherwise release your personal information or any information relating to your communications with with us to a third party.

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